Wireless Carplay Android Auto Adapter Plug&Play

Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at BerponOfficial@outlook.com. Please note that returns will need to be sent to our warehouse. Once we receive the email for return, we will send the instruction.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at BerponOfficial@outlook.com


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds

Unless it’s quality issues, the customers will need to pay the return shipping cost. The flat fee of USD 5 will be deducted from the refund amout. Or alternatively, the customers could send the bags to our US warehouse with their original status, then full refund will be issued.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at BerponOfficial@outlook.com.

Shipping & Returns

Standard Shipping
United States, Canada, France, Belgium, Germany, Netherlands, Switzerland, United Kingdom, Ireland, Iceland Spain, Portugal, Denmark, Finland, Norway, Sweden, Slovenia Poland, Hungary, Austria, Czech Republic, Israel, Japan, South Korea, Vietnam, Singapore, Malaysia, Thailand, Philippines, Indonesia, Australia, New Zealand, Italy Shipping Time (Business Days Estimation)5- 8

Brazil, Chile, Russia, South Africa Shipping Time(Business Days Estimation)6 - 10

UAE, Kuwait, Saudi Arabia, Lebanon Shipping Time(Business Days Estimation)6 - 10

All Other Countries Shipping Time(Business Days Estimation)8 - 15


CANCELLATIONS, RETURNS & DAMAGES

Q - Can I make changes to or cancel my order?

We at BERPON work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in the process to be shipped. This means there is only a very small window of time where we can “catch” your order before it is physically picked, packed, and set aside for shipping.

Please email us at BerponOfficial@outlook.com as soon as possible with the subject line "Cancellation" and your full name and order number. We’ll let you know what we can do!

Q - What is your return policy?

We’re sorry you didn’t love your new products! We want you to enjoy your experience with ClayPurple as much as possible, which is why we’re here to help. Just send us an email at BerponOfficial@outlook.com within 30 days of receipt of your package, with your order number, the name of the product(s), and the reason why it didn't work out for you.

Unfortunately, we are unable to refund your original shipping charges/processing fees, and we do not offer exchanges on any of our products. You will be responsible for all returning shipping fee and we reserve the right to charge a restocking fee on all returned order.

If your order is returned to us due to incorrect shipping address, failure to claim the order, or any other mistake on your part, we will charge you a shipping fee before resending or refunding the order.

Pidzoow can only accept returns for products purchased on our website (www.BERPONcom).

Q - Can I exchange a product?

Within 30 days of the purchase, please send us an email at BerponOfficial@outlook.com with your order number, full name and we’ll be happy to help you!

Q - An item in my order was damaged in transit! What do I do?

Oh no, we’re so sorry to hear this! Please send us an email at BerponOfficial@outlook.com with your order number, full name and an image of the damaged item and we’ll be happy to help you!

Q - How long does it take to receive the refund?

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Q - What happens if my package is lost?

In the very rare scenario that a package is deemed lost, then the buyer will always be issued a full refund provided that shipping insurance was purchased at checkout. A package is deemed lost if it is not delivered within 60 days. In such case, you must contact us within 30 days so we can reship or refund your order.

CUSTOMS DUTIES
In some cases, there will be VAT (Value Added Tax), other taxes, customs and/or duty fees levied by your destination country. These additional charges are not included and are the responsibility of the recipient. We cannot determine the charges since customs and taxation policies vary widely from country to country. Please contact your local customs office if you have any questions. We do not refund shipping costs for customers that reject their packages upon arrival for failure to pay duty fees.

Customs clearance procedures may be required; under these circumstances, delays may occur, which will affect our original delivery time. Delivery time of orders can be extended by delivery service for indefinite period for reasons beyond our control.